Last updated: 2nd October 2014
What information do we collect about you?
We explain below the main ways that we collect and process information about you.
INFORMATION YOU PROVIDE TO US:
Your use of the Services may require registration, in which case we will ask you to provide certain personal information, including an email address, username, and password. You may also decide to provide us with some optional demographic information to enhance your profile, such as your country of residence, home address, education, interests, and communications preferences.
You may also provide personal information to us, if you choose to:
Depending on which of these or any other Services you use, the personal information you provide may include your name, email address, user name, home address, telephone number, information posted by you on sites accessed via the Services. Also, if you choose to login to a product or feature accessed through a Search Application via a social networking site, you are granting us permission to access and use information about you provided by the social network. For example, if you use a social network feature to login to a product accessed through a Search Application, per such social network’s policies, they may provide us access to your and your friends' names, pictures, genders, user Ids, connections and any content shared using an “Everyone” or similar privacy setting. Please be aware, that by posting information to message boards, chat groups or social networking facilities available via the Services, you will be making this information available to other users of these Services to the public. You should be careful about revealing any sensitive details about yourself.
INFORMATION WE COLLECT WHEN YOU USE THE SERVICES:
When you use the Services, we automatically collect and store certain information about your computer or device and your activities, including:
Major browsers provide users with various options when it comes to cookies. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies (including first-party cookies such as the ones Ask uses to collect search activity information about its users), or block specific cookies. To modify your cookie settings, please refer to the following support pages for each browser you use to access the Website:
How do we use the information we collect?
We use the information we collect from and about you for a variety of purposes, including to:
We may also generate, use and disclose aggregated and/or anonymised information and statistics about your use of the Services to third parties for marketing, analytical and strategic purposes. However, no user of our Services will be individually identifiable from the aggregated and/or anonymised information and statistics.
About Location Information
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may need to collect and process information about your actual GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information was recorded. Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing our services. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the relevant feature. We have explained how you can disable the collection of Mobile Device Location Information below:
How to Disable the Collection of Mobile Device Location Information.
If you do not want your location information collected when you use the Services from a mobile device, please follow these instructions:
How do we share the information we collect?
We will not share the personal information we collect about you with any third party for their own marketing purposes without your consent. We will share your information in the following ways:
How do we keep the information we collect secure?
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage. We also limit access to personal information about you to employees who reasonably need access to it to provide products or services to you, or in order to do their jobs. However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we may have collected from or about you.
How long do we keep the information we collect?
We retain the information we collect about and from you for as long as necessary to fulfil a business purpose or comply with a legal request. We may also choose to anonymise certain of the information you provide to us so that it can no longer be attributed to you if we would like to retain it for longer periods of time.
Children under 14
The Services are not intended for users under the age of 14. We do not knowingly collect any personal information from children under 14. If we become aware that a person submitting information is under 14, we will attempt to delete the information as soon as possible. You hereby represent that you are at least 14.
Do we send your personal information outside Europe?
Our immediate parent company IAC Search and Media, Inc., doing business as Ask.com, complies with the U.S.-EU Safe Harbour Framework and the U.S.-Swiss Safe Harbour Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland. Ask has certified that it adheres to the Safe Harbor Privacy Principles with respect to personal information transferred to it in the U.S from the following EU/EEA websites:http://uk.ask.com,http://de.ask.com, http://es.ask.com,http://fr.ask.com, http://it.ask.com,http://nl.ask.com, http://se.ask.com, http://no.ask.com, http://at.ask.com, http://pl.ask.com, http://dk.ask.com, http://int.ask.com
To learn more about the Safe Harbor program, and to view Ask's certification, please visit http://www.export.gov/safeharbor/.
How to edit, delete or access your personal information
You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications). If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.
Requests to Remove Search Results Pursuant to European Court of Justice Ruling (New)
Following a recent ruling by the Court of Justice of the European Union (ECJ), users of our web search and reference services operated by IAC Search and Media Europe Ltd, specifically the sub-domains http://uk.ask.com, http://de.ask.com, http://es.ask.com, http://fr.ask.com, http://it.ask.com, http://nl.ask.com, http://se.ask.com, http://no.ask.com, http://at.ask.com, http://pl.ask.com, http://dk.ask.com, and http://pt.ask.com, may request that certain results do not appear on the sub-domains specified above following a web search for the user’s name.
If you would like to request the removal of a search result generated using your name as the search term, please send your request in writing to the address below. To assist us in processing your request in timely manner, please make your request in English if you are able to do so. Your request should include any information relevant to your request, including, without limitation: (i) your name, email and postal address; (ii) the URL (i.e., “web address”) for each link that you are requesting to be removed; (iii) a brief explanation of why you believe such results should be removed; and (iv) an explanation as to why the contents of the link you wish to have removed relate to you.
To help us prevent fraudulent removal requests, please also include a legible copy of a document that verifies your identity. You need not provide a government-issued document; a utility bill or similar mailing will suffice. You may also obscure parts of the document such as identifying numbers so long as the document continues to clearly identify you. If you are requesting the removal of search results that contain photographs of you, please ensure that the identifying document includes your photograph. If you are making the request on behalf of another person, please indicate your relationship to that person and provide evidence of your authority to make such request. All requests for removal will be reviewed by Ask.com’s legal and compliance team and we reserve the right, in compliance with applicable laws, to accept or reject, or make further inquiries regarding, any requests.
If you have any question about our privacy practices for Ask Jeeves (whose personal data is controlled by IAC Search and Media Europe Limited) or the Search Application Services provided by APN, LLC and Mindspark Interactive Network, Inc (whose personal data is controlled by those respective entities), or if you would like to review or update the personal information we have collected about you, you can contact us via e-mail by clicking here or writing to our Privacy Officer at: